Sofio Get Sofio

For the grown-ups, with care

A little help.
A lot of care.

Help with the little things, and clear information about your family’s privacy.

Email Ricardo Read the privacy policy
A friendly illustrated rabbit from Sofio.

Here when you need a hand

Let’s get you
playing.

For help with Sofio, email Ricardo Ferreira. Please describe your device, what happened and what you expected.

[email protected]

Please don’t send private recordings, children’s personal information or payment-card details.

How do I add my voice?

Open the protected parent area, choose a world and select a subject. Record a name and little fact for EXPLORE, then a separate picture clue for FIND IT! You can add recordings at your own pace.

Why isn’t recording working?

Check Sofio’s microphone permission in your iPhone or iPad Settings. Try again from the parent area. If the problem continues, email your device model, iOS or iPadOS version and what happens when you tap Record.

How do I restore an unlocked world?

Use Restore Purchases in Sofio’s purchase panel, with the Apple account used for the purchase. Apple handles payments and restoration. If you still need help, tell Ricardo which world you bought and what you see in the app; don’t send payment-card details.

Can I record in our family’s language?

Yes. Use your own words and language for names, little facts and clues. Sofio’s interface is in English.

How do I delete recordings?

In the parent area, Delete removes the selected recording and its recovery copy. Settings → Delete all recordings removes all recordings and recovery copies, while keeping purchases and other settings. Earlier device backups may still contain app data. Read the full details below.

Sofio Privacy Policy

Last updated: 20 October 2026

The app privacy commitments below are unchanged. This revision updates information about the website host and App Store campaign links.

Sofio is a children's learning game created by Ricardo Ferreira. Parents and caregivers can record their own voice for use in the game. Privacy questions and support requests can be sent to [email protected].

Parent voice recordings

Sofio requests microphone permission when an adult chooses to record in the parent area. It uses the microphone to make those recordings, not to listen during ordinary play. Microphone permission can be disabled in your iPhone or iPad Settings.

Recordings are stored in Sofio's app storage on your device. Sofio does not send them to the developer or upload or share them through an app service. Your device's backup and transfer settings may include Sofio's app data; those services are controlled by your device settings and their providers.

Recordings remain until you replace or delete them, or delete the app and its data. Replacing a recording keeps one previous local copy so a damaged replacement can be recovered. In the parent area, the Delete button removes the selected recording and its recovery copy. Settings → Delete all recordings removes all parent recordings and their recovery copies, including recordings for currently locked worlds. These actions keep your purchases and other settings. Deleting local recordings does not remove copies from an earlier device backup. Offloading the app is different from deleting its data and may preserve recordings.

Settings and purchases

Sofio stores preferences, recording progress, purchased-world access and a protected representation of the parent PIN locally. The app has no child accounts, chat, advertising or social sharing features. We do not use advertising identifiers, track children across apps or websites, sell personal information, or send gameplay analytics to the developer.

Optional premium worlds are purchased through Apple's App Store. Apple processes payments and purchase restoration. Sofio uses Unity's in-app purchasing software to communicate with the store and uses store product and transaction information to provide purchased content. Sofio does not receive your payment-card details. Apple's processing is covered by its privacy policy: https://www.apple.com/legal/privacy/.

If an adult emails [email protected], the developer receives the email address and any information the adult chooses to send. This information is used to answer the request and resolve the issue, and retained only as needed for that purpose or applicable legal obligations. Please do not send recordings of children, payment-card information or other unnecessary sensitive information. You can ask the developer to delete support correspondence, subject to any applicable legal retention requirements. Support email is handled through Gmail.

Sofio’s main website and this support and privacy page are hosted by Cloudflare. Visiting the website or opening an external link involves the hosting or destination provider, whose own privacy policy applies. See Cloudflare’s privacy policy. Visiting the website does not give the developer access to recordings stored inside Sofio.

Sofio’s website has no recording-upload feature, child accounts or contact form. The support email link opens your email app.

App Store links may include a campaign label identifying the website, Facebook or Instagram as the source. Apple uses these labels to provide campaign reports under its own privacy protections. This link labeling does not set cookies or send recordings or other app data.

Changes and contact

This policy may be updated if Sofio's features or privacy practices change. The updated policy will show its revision date. For questions about privacy, deletion or support, contact Ricardo Ferreira at [email protected].

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